Julie Littlechild, Founder of Absolute Engagement and Dennis Moseley-Williams, Founder of Moseley-Williams Strategic Consulting join Michael for August Kitces Office Hours where they will discuss how the delivery of a great client experience starts with viewing everything about your financial planning process as an experience to be staged for clients, and why, in the end, it's not just about what you do for clients, but what positive changes you bring, and the transformations that are created in their lives.