Kitces.com - Advancing Knowledge in Financial Planning

Do Frequent Account Statements Make Clients More Concerned About Markets, Or Less?

October 19, 2011 04:21 pm 14 Comments CATEGORY: Investments

A common debate in the financial planning world is what we can do to make clients less focused on the short-term volatility of the markets. As the viewpoint goes, if we can help clients to pay less attention to the markets, they won't be so stressed in times of turmoil and will be less likely to make rash, impulsive decisions like bailing out in the midst of a downturn.

Accordingly, one common conclusion is that as planners, we should send statements to clients less often; after all, if we don't want clients to look at the markets so much, why do we keep sending them so many reports about what's going on in their portfolio?

Yet a recent new service for advisors, that in part provides even more regular reporting for clients, is discovering that the opposite may be true: that in fact, the best way to calm clients is not less reporting and information, it's more... as long as it's clear and relevant and puts the situation in context. Read More...

Charging Separately For Planning Can Make Clients Value It Less, Not More

October 17, 2011 01:02 pm 21 Comments CATEGORY: Practice Management

As planners continue to seek ways to make their businesses more stable, successful, and profitable, it has become increasingly popular lately to talk about including separate fees for financial planning services, often in the form of a retainer. As the general view goes, doing so allows you to stabilize your income with a steady retainer base, and simultaneously helps you to better reinforce the value of your financial planning by setting a clear price tag on it.

There's just one problem: When you look at business models outside of our industry, we see the reality is that setting a separate price tag on standalone services does NOT help consumers value and appreciate the service more. In fact, it helps them to minimize use of the service, and absorb the cost only reluctantly (and sometimes even resentfully) when absolutely necessary.

So does that mean by charging separately for financial planning, we're proactively DISCOURAGING clients from utilizing our financial planning services and encouraging them to think more investment-only!?Read More...

Weekend Reading for Financial Planners (Oct 15-16)

October 15, 2011 02:33 pm 0 Comments CATEGORY: Weekend Reading

Enjoy the current installment of "weekend reading for financial planners" - highlights this week include a number of articles on new investment vehicles coming down the pike, some interesting investment discussions from two of my favorite investment writers, John Hussman and John Mauldin, an interesting article suggesting perhaps we need to give clients MORE performance reporting information instead of less, and a white paper on implementing internships. Happy reading!Read More...

What Would Financial Planning Be Like If It Was Simple And Intuitive Like Steve Jobs’ Creations?

October 10, 2011 07:58 pm 10 Comments CATEGORY: Planning Profession

The legacy that Steve Jobs left behind last week as he passed away has been truly astounding; an outpouring of emotion and tribute from the world that is rarely seen outside of the death of beloved religious or political figures, as so many were touched by the technology that he created. And at the same time, criticisms have emerged as well - painting Jobs as a relentless micromanager with an obsession for ensuring that everything was exactly as he envisioned it. Yet the outcome of his process seems clear - a melding of incredible vision, and the execution of that vision which created tools we didn't even know we wanted or needed and made them an irreplaceable part of our lives. Perhaps the most amazing part, though, was the sheer simplicity and intuitive nature of the technology; although the design of Apple devices pushed the limits of what we can build and create and were based on incredible complexity, the customer experience was unparalleled in its simplicity. Which leads me to wonder... what would financial planning look like if we were as obsessed about the client experience as Steve Jobs was?Read More...

Weekend Reading for Financial Planners (Oct 8-9)

October 7, 2011 10:04 pm 2 Comments CATEGORY: Weekend Reading

Enjoy the current installment of "weekend reading for financial planners" - highlights this week include a number of practice management articles, some interesting investment discussions from PIMCO, and the latest Michael Lewis piece from Vanity Fair about the state of municipal finance. Happy reading!Read More...

Managed Futures May Be A Decent Investment, But They Are NOT A New Asset Class!

October 3, 2011 02:35 pm 3 Comments CATEGORY: Investments

In the ongoing search for more diversification - and especially, low correlations as a potential for stabilizing returns in a difficult stock environment - advisors have increasingly shifted in recent years towards "alternative" investments. From real estate and REITs to gold and other commodities to more, a recent FPA survey on Alternative Investments found that 91% of advisors are using some form of alternative investments. Sadly, though, the focus on finding investments that have a low correlation - according to FPA's survey, the number one criteria for choosing an alternative investment - has grown to such an obsession, that we're willing to name anything that has a low correlation as "a new asset class." But the reality is that while some alternatives really are investments that truly have their own investment characteristics unique from stocks and bonds as asset classes, others alternatives - like managed futures - simply represent an active manager buying and selling existing asset classes. Which means it's about time for us to start distinguishing between a real alternative asset classes (e.g., commodities or real estate), and the real value of managed futures.